Frequently Asked Questions

Please browse through these questions and answers to assist you in finding what you need.

• What services does the Help Desk offer?

• Connecting to the CCC Wifi

• Basic troubleshooting/ technical questions

• Basic hardware troubleshooting

• Virus scan and malware detection

• How can I contact the Help Desk?

• Phone: (308) 398-4222

• E-mail: helpdesk@cccneb.edu

• Can I recieve help with my own device?

• Yes, walk-in assistance is available

• Should I call before bringing in my device?

• Yes, you should call to verify that you need to bring in your machine and to arrange a time during walk-in hours. A lot of issues can be resolved over the phone

• What should I bring to the Help Desk when I drop off my device?

• Your hardware device

• Any chargers or adapters needed to power the device

• What should I NOT bring with me when I drop off my device?

• Do not bring monitors, keyboards, or mice, The Help Desk already has these

• Can the Help Desk take my device apart and repair/replace faulty hardware?

• The Help Desk cannot repair hardware, such as: faulty or malfunctioning motherboards, graphics cards, CD/DVD drives, add-on cards, etc. However, they can help troubleshoot hardware issues so that you can then take your computer to a local vendor to have your machine repaired or complete a repair yourself